Provide on-going job skills training and coaching for associates.
Ensure associate participation in company-wide training programs and provide coaching to help facilitate the
transfer-of-training to the job environment.
Motivate staff and implement employee incentive programs.
Facilitate a daily “pre-shift” meeting to discuss issues or concerns from the previous day, leasing goals,
concessions/specials, follow-up, and focal areas for the day.
Facilitate a weekly staff meeting with all on-site associates per the following guidelines:
Hold these meetings on the same day/time each week.
Have an agenda. Send this to your Regional Director prior to the meeting.
Share the goals for the week including leasing, marketing, renewals, make-ready, and maintenance goals.
Review staff closing ratios and leasing success.
Review the market survey results and discuss any changes.
Discuss maintenance issues, problem units, capital projects, etc.
Review property expenses, spending, and budget issues.
Discuss resident issues.
Review any informational updates from corporate.
Involve the staff in the meeting.
Take minutes and ensure that each associate receives a copy. Send these to your Regional Director and
maintain a staff meeting log.
Maintain appropriate inventories of collateral material and office supplies.
Oversee Financial Operations, including the Operations Budget, Accounts Receivable and Accounts Payable Systems:
Use the approved budget as a guideline for operational procedures, budgeted income, and expense goals.
On a monthly basis, analyze the general ledger and financial statements.
Review gross potential rent on a monthly basis.
Check the general ledger for posting errors between accounting month-end and month-end; complete recodes.
Ensure rent and other income is collected in an effective and timely manner.
Assist with Managing utility billing processes. Review water sub-metering each month for accuracy.
Assist with ensuring all receivables are recorded properly.
Confirm all monies are deposited in the bank on a regular basis per ClearWorth Policy.
Assist with reviewing OneSite reports for delinquencies and write-offs on a monthly basis. Implement
comprehensive and innovative measures to ensure prompt payment. Re-walk all 30+ day delinquents prior to
Assist with reviewing all prepays monthly.
Assist with Supervising Leasing and Marketing Processes:
Managing Maintenance Operations:
Responsible for Data Processing, Record Keeping, and Reporting:
Facilitate Resident Relations and Resident Retention Programs:
Monitor and Manage Risk Management, Emergency Procedure, and Safety Programs:
Partner effectively with Associates from the Corporate Offices, ClearWorth Sister Communities, and Competitors
Coordinate and Execute Special Projects and Assignments as Requested.