General Purpose
July 1, 2023Qualification
July 2, 2023
Essential Functions:
- Train, and Develop Staff:
- Provide on-going job skills training and coaching for associates.
- Ensure associate participation in company-wide training programs and provide coaching to help facilitate the
transfer-of-training to the job environment.
- Motivate staff and implement employee incentive programs.
- Facilitate a daily “pre-shift” meeting to discuss issues or concerns from the previous day, leasing goals,
concessions/specials, follow-up, and focal areas for the day.
- Facilitate a weekly staff meeting with all on-site associates per the following guidelines:
- Hold these meetings on the same day/time each week.
- Have an agenda. Send this to your Regional Director prior to the meeting.
- Share the goals for the week including leasing, marketing, renewals, make-ready, and maintenance goals.
- Review staff closing ratios and leasing success.
- Review the market survey results and discuss any changes.
- Discuss maintenance issues, problem units, capital projects, etc.
- Review property expenses, spending, and budget issues.
- Discuss resident issues.
- Review any informational updates from corporate.
- Involve the staff in the meeting.
- Take minutes and ensure that each associate receives a copy. Send these to your Regional Director and
maintain a staff meeting log.
- Maintain appropriate inventories of collateral material and office supplies.
- Oversee Financial Operations, including the Operations Budget, Accounts Receivable and Accounts Payable Systems:
Operations Budget
- Use the approved budget as a guideline for operational procedures, budgeted income, and expense goals.
- On a monthly basis, analyze the general ledger and financial statements.
- Review gross potential rent on a monthly basis.
- Check the general ledger for posting errors between accounting month-end and month-end; complete recodes.
Accounts Receivable
- Ensure rent and other income is collected in an effective and timely manner.
- Assist with Managing utility billing processes. Review water sub-metering each month for accuracy.
- Assist with ensuring all receivables are recorded properly.
- Confirm all monies are deposited in the bank on a regular basis per ClearWorth Policy.
- Assist with reviewing OneSite reports for delinquencies and write-offs on a monthly basis. Implement
comprehensive and innovative measures to ensure prompt payment. Re-walk all 30+ day delinquents prior to
accounting month-end.
- Assist with reviewing all prepays monthly.
- Assist with Supervising Leasing and Marketing Processes:
- Managing Maintenance Operations:
- Responsible for Data Processing, Record Keeping, and Reporting:
- Facilitate Resident Relations and Resident Retention Programs:
- Monitor and Manage Risk Management, Emergency Procedure, and Safety Programs:
- Partner effectively with Associates from the Corporate Offices, ClearWorth Sister Communities, and Competitors
and Vendors:
- Coordinate and Execute Special Projects and Assignments as Requested.