Porter
Department:
Operations
Reporting to:
Lead Maintenance
FLSA Status:
Non-Exempt
General Purpose:
The Porter maintains the cleanliness of the exterior common areas in the community. Porters may also be asked to assist with minor maintenance repairs and/or landscaping duties. Porters are expected to achieve optimum performance in the following areas:
- Maintain exterior common areas of the community.
- Assist with the upkeep and maintenance of the pool/spa.
- Assist with maintaining the maintenance shop and inventories.
- Participate in risk management, emergency procedure, and safety programs.
- Participate in day-to-day community operations.
- Ensure resident satisfaction.
- Partner effectively with on-site associates, associates from the corporate offices, ClearWorth sister communities, competitors, and vendors.
- Execute special projects and assignments as requested.
Essential Functions:
- Maintain Exterior Common Areas of the Community:
- Remove all trash, debris, cigarette butts, and pet waste from the grounds prior to 9 AM.
- Perform pressure washing of common areas, sidewalks, buildings, and breezeways as requested.
- Sweep sidewalks, pathways, and breezeways.
- Ensure that all areas are kept clean and neat.
- Wipe down and clean windows and exterior furnishings.
- Assist with the community trash disposal process.
- Assist with minor maintenance repairs such as changing light bulbs, replacing air filters, making keys, etc.
- Complete assigned service requests and repairs correctly and in a timely manner.
- Report trash or maintenance issues to the Lead Maintenance immediately.
- Perform custodial/cleaning duties of the interior common areas when asked or in the absence of housekeeping
staff. These duties may include but are not limited to:
- Dusting furniture.
- Washing woodwork, base boards, and walls.
- Vacuuming rugs and carpets.
- Washing windows, door panels, and windowsills.
- Sweeping, mopping, waxing, and polishing floors.
- Emptying and removing trash and replacing trashcan liners.
- Replacing light bulbs.
- Transporting trash and waste to the appropriate disposal areas.
- Assist with the Upkeep and Maintenance of the Pool/Spa:
- Clean and remove debris from the pool/spa.
- Assist with maintenance and chemical treatments daily.
- Ensure pool furniture is clean and properly positioned.
- Assist with Maintaining the Maintenance Shop and Inventories:
- Ensure that an adequate inventory of cleaning supplies, trash bags, and grounds maintenance equipment is available to perform responsibilities. Notify the Lead Maintenance in advance of inventory needs.
- Assist with maintaining a clean, safe, and organized maintenance shop and all storage areas.
- Participate in Risk Management, Emergency Procedure, and Safety Programs:
- Attend and participate in monthly safety meetings.
- Uphold ClearWorth Safety Policies.
- Notify the Lead Maintenance of any accidents or incidents involving employees, residents, or the community. Complete an Incident Report Form to document on-site damage and/or accidents involving residents and/or employees.
- Uphold key control processes.
- Participate in Day-to-Day Community Operations:
- Attend daily “pre-shift” maintenance meeting during which the Lead Maintenance will review priorities, maintenance issues from the previous night, and a list of assignments.
- Attend weekly community staff meetings with both office and maintenance teams to stay informed about community occupancy and leasing goals, maintenance and capital improvements, resident concerns and activities, and company news.
- Follow ClearWorth policies regarding clocking in and out, attendance, and leave requests. Obtain authorization to work overtime from the Lead Maintenance Property Manager.
- Uphold ClearWorth policies regarding work attire, grooming habits, and wearing the company- provided photo I.D./nametag daily.
- Ensure Resident Satisfaction:
- Ensure that residents’ needs are handled with exceptional responsiveness, care, and urgency by all members of the maintenance team.
- Ensure timely completion and appropriate follow-up of service requests.
- Uphold, explain, and facilitate community policies.
- Participate in all resident retention activities and assist with preparations.
- Partner effectively with On-Site Associates, Associates from the Corporate Offices, ClearWorth Sister
Communities, Competitors, and Vendors:
- Develop and maintain a respectful, courteous, and helpful rapport with all on-site associates, corporate office associates, ClearWorth sister communities, competitors, vendors, and every customer. Respond to requests and inquiries in a timely manner.
- Stay informed about company information, policies, and procedures.
- Execute Special Projects and Assignments as Requested.
Qualifications/Basic Job Requirements:
Years of job-related experience:
Minimum of 6 months previous janitorial or grounds work experience preferred.
Degree required and area of study:
A high school education or General Education Degree (GED) is not required. Any equivalent combination of education and experience.
Desired Knowledge, Skills, & Abilities:
- Professional, positive, and energetic demeanor resulting from previous maintenance, landscaping, or janitorial experience.
- Good communication skills in English or Spanish.
- Good listening skills.
- Good customer service skills.
- Effective team player and interacts well with others.
- High degree of neatness and respect for the property and landscape combined with a willingness to learn basic maintenance operations.
- Understand cleaning solution labels and use as instructed.
- Organized and detail oriented.
- Effective time management skills.
- Read and comprehend simple instructions, short correspondence, and memos.
- Write simple correspondence.
- Add and subtract two-digit numbers and multiply and divide with 10’s and 100’s. Perform these computations using units of weight measurement, volume, and distance.
- Apply common sense understanding to carry out simple one or two-step instructions.
- Maintain confidentiality.
- Follow directions from a supervisor.
- Understand and follow posted work rules and procedures.
- Accept constructive criticism.
Certifications/Specialized Training:
- Valid driver’s license required.
Physical Demands:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate must be capable of the following:
- Talking: The ability to clearly communicate policies, procedures, and processes; as well as detailed instructions or information accurately in English or Spanish..
- Average Hearing: The ability to hear normal conversations and alarms and to receive ordinary information.
- Average Visual Abilities: Average, ordinary visual acuity necessary to prepare or inspect documents or products or to operate computers. Depth perception is required.
- Physical Strength:
- Standing for prolonged periods of time.
- Walking long distances or for prolonged periods of time.
- Walking up and down stairs.
- Reaching and pushing.
- Climbing ladders.
- Stooping and crouching.
- Driving a golf cart.
- Carrying/lifting to 100 pounds.
- Repetitive Motions & Dexterity: Regularly requires repetitive motions using the wrists, hands, and/or fingers, including small movements such as typing and picking up small objects.
Work Environment:
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee may be exposed to fumes or airborne particles and toxic or caustic chemicals. The employee is occasionally exposed to moving mechanical parts and risk of electrical shock. The employee is regularly exposed to outside weather conditions (i.e., hot, cold, wet, humid, snowy, or icy). The noise level in the work environment is usually moderate.
- The associate is frequently exposed to high-pressure demands to uphold maintenance standards and resident satisfaction.
- Depending on staffing guidelines, some weekend, evening, on call, and overtime may be required of the associate. Employees may be required to travel for professional training seminars, retreats, and meetings.
- Employees may work in a pet-friendly environment and be exposed to common household pets in residential units and common areas.