Maintenance Technician
Department:
Operations
Reporting to:
Lead Maintenance
FLSA Status:
Non-Exempt
General Purpose:
The Maintenance Technician assists the Lead Maintenance with maintaining the physical integrity of the community. Maintenance Technicians complete service requests, maintain the grounds, clean common areas, perform routine maintenance duties, prepare new apartments for occupancy, uphold safety standards, and ensure resident satisfaction. Maintenance Technicians are expected to facilitate and achieve optimum performance in the following areas:
- Manage service request processes.
- Maintain exterior and common areas.
- Assist with the preventative maintenance program.
- Perform make-ready processes.
- Assist with maintaining the maintenance shop and inventories.
- Participate in risk management, emergency procedure, and safety programs.
- Participate in day-to-day community operations.
- Ensure resident satisfaction.
- Partner effectively with on-site associates, associates from the corporate offices, ClearWorth sister communities, competitors, and vendors.
- Execute special projects and assignments as requested.
Essential Functions:
- Manage Service Request Processes:
- Complete service requests and ensure a response within 24-hours. Repairs or replacements may involve plumbing, electrical, HVAC, appliances, doors, locks, blinds, shelving, floor or ceramic tiling, and/or carpentry.
- Notify Lead Maintenance if service requests cannot be completed due to needing parts and/or appliances. Also notify the Lead Maintenance if work cannot be performed in-house.
- Assist with viewing, printing, and closing out service requests and reports in OneSite.
- During business hours, assist with unlocking apartment doors for residents who are locked out. Verify the resident’s identity by asking to see a government-issued photo I.D. and check it with a resident apartment roster.
- Uphold key log and/or Key Trak policies and ensure all keys are accounted for at the end of each day.
- Participate in daily on-call coverage during non-business hours, weeknights, and weekends.
- Effectively manage expenses and stay within budgetary guidelines.
- Turn in all maintenance equipment receipts to the Property Manager as spending occurs.
- Oversee Financial Operations, including the Operations Budget, Accounts Receivable and Accounts Payable Systems:
- Perform service requests and ensure maintenance, cleanliness, and curb appeal of all exterior and common areas including buildings, breezeways, parking lots, sidewalks, lights, signage, pool/spa, fitness center, etc.
- Notify Lead Maintenance if service requests cannot be completed due to needing parts and/or appliances. Also notify the Lead Maintenance if work cannot be performed in-house.
- Assist with pool/spa maintenance and log chemical usage daily.
- Assist with exterior trash control and enforce trash standards on property.
- Assist with irrigation and plumbing repairs.
- Assist with repairs in the fitness center and additional amenity areas.
- Assist with access gate maintenance.
- Participate in weekend coverage for exterior and common area cleaning and maintenance.
- Assist with the Preventative Maintenance Program:
- Perform interior preventative maintenance as scheduled including: filter and smoke detector checks, HVAC coil cleaning, mold inspection, and leak detection.
- Establish and maintain schedules for exterior PM measures such as light checks, gutter cleaning, tree trimming, fitness center equipment and access gate inspection and lubrication, breezeway cleaning, sand filter changes, etc.
- Perform Make-Ready Processes:
- Assist in the trash-out of the unit.
- Install vendor lock on door if applicable and perform lock change when unit is made-ready.
- Perform repairs in vacant units per the move-out checklist. Repairs or replacements may involve plumbing, electrical, HVAC, appliances, painting, caulking, drywall, doors, locks, blinds, shelving, floor or ceramic tiling, and/or carpentry.
- Notify the Lead Maintenance if the repairs cannot be completed in-house or if assistance is needed to complete.
- Assist in moving appliances from unit-to-unit.
- Assist with maintaining make-ready tracking systems by advising the Lead Maintenance of the status and condition of the make-ready.
- Inspect quality of make-ready prior to a resident moving in.
- Perform necessary service requests requested when a new resident moves in and ensure rapid response and completion.
- Assist with Maintaining the Maintenance Shop and Inventories:
- Ensure that an adequate inventory of parts, supplies, and equipment is available to perform responsibilities. Notify the Lead Maintenance in advance of inventory needs.
- Assist with procuring supplies from local stores such as Home Depot, Lowes, etc. When retail purchases are made, provide Property Managers with receipts immediately.
- Assist with maintaining a clean, safe, and organized maintenance shop and all storage areas.
- Assist the Lead Maintenance with maintaining MSDS/OSHA/EPA logs in the shop and the office.
- Participate in Risk Management, Emergency Procedure, and Safety Programs:
- Attend and participate in monthly safety meetings.
- Uphold ClearWorth Safety Policies.
- Notify the Lead Maintenance of any accidents or incidents involving employees, residents, or the community. Complete an Incident Report Form to document on-site damage and/or accidents involving residents and/or employees.
- Uphold key control processes.
- Assist with maintaining fire alarms, fire extinguishers, and fire safety equipment.
- Know the location of all power, water, and gas turnoffs, clean-out traps, fire closets, fire extinguishers, and fire hydrants.
- Respond rapidly to community emergencies such as: major crime, fire, weather-related damages, and serious accidents. Follow ClearWorth Policy regarding notifying the Property Manager and Regional Manager.
- Participate in Day-to-Day Community Operations:
- Attend daily “pre-shift” maintenance meeting during which the Lead Maintenance will review priorities, maintenance issues from the previous night, and a list of assignments.
- Attend weekly community staff meetings with both office and maintenance teams to stay informed about community occupancy and leasing goals, maintenance and capital improvements, resident concerns and activities, and company news.
- Follow ClearWorth policies regarding clocking in and out, attendance, and leave requests. Obtain authorization to work overtime from the Lead Maintenance or Property Manager.
- Uphold ClearWorth policies regarding work attire, grooming habits, and wearing the company- provided photo I.D./nametag daily.
- Ensure Resident Satisfaction:
- Ensure that residents’ needs are handled with exceptional responsiveness, care, and urgency by all members of the maintenance team.
- Ensure timely completion and appropriate follow-up of service requests.
- When work is completed in a resident’s apartment, provide a copy of the service request with written specifications of the work that was done.
- When work cannot be completed in a resident’s apartment because parts, appliances, or equipment needs to be ordered, ensure that the residents are notified of this and the approximate completion date.
- Uphold, explain, and facilitate community policies.
- Participate in all resident retention activities and assist with preparations.
- Partner effectively with On-Site Associates, Associates from the Corporate Offices, ClearWorth Sister
Communities, Competitors, and Vendors:
- Develop and maintain a respectful, courteous, and helpful rapport with all on-site associates, corporate office associates, ClearWorth sister communities, competitors, vendors, and every customer. Respond to requests and inquiries in a timely manner.
- Read and respond to corporate email, correspondence, and requests per ClearWorth Policy.
- Stay informed about company information, policies, and procedures.
- Execute Special Projects and Assignments as Requested.
Qualifications/Basic Job Requirements:
Years of job-related experience:
Minimum of 2-year previous full-time work experience in one or more of the following areas: electricity, plumbing, carpentry, painting, and/or HVAC.
Degree required and area of study:
High school diploma or General Education Diploma (GED) preferred, or any equivalent combination of education and experience.
Desired Knowledge, Skills, & Abilities:
- Read schedules and service requests in English.
- Professional demeanor resulting from previous maintenance experience.
- Good communication skills in English; ability to also communicate in Spanish is preferred.
- Good listening skills.
- Excellent customer service skills.
- Effective team player and interacts well with others.
- Working knowledge of electric, plumbing, HVAC, and basic construction.
- Mechanical aptitude and the willingness to learn.
- Must have own hand tools.
- Organized and detail oriented.
- Patient, even-tempered, and works well under pressure.
- Firm, fair, and consistent.
- Work and communicate with residents, prospects, vendors, and all customers and staff in a courteous, empathetic, and professional manner.
- Maintain composure and to function during crises or emergency situations.
- Effective time and project management skills.
- Read and comprehend simple instructions, short correspondence, and memos.
- Write simple correspondence.
- Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Solve practical problems and interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Maintain confidentiality.
- Follow directions from a supervisor.
- Understand and follow posted work rules and procedures.
- Accept constructive criticism.
Certifications/Specialized Training:
- Some skill in Microsoft Word and Excel preferred.
- Knowledgeable in OneSite, Yardi, or other property management software preferred.
- EPA, CPO, state, and local certifications preferred.
- Valid driver’s license and proof of insurance required.
Physical Demands:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate must be capable of the following:
- Talking: The ability to clearly communicate policies, procedures, and processes; as well as detailed instructions or information accurately in English. The ability to also communicate in Spanish is preferred.
- Average Hearing: The ability to hear normal conversations and alarms and to receive ordinary information.
- Average Visual Abilities: Average, ordinary visual acuity necessary to prepare or inspect documents or products or to operate machinery. Depth perception is required.
- Physical Strength:
- Standing for prolonged periods of time.
- Walking long distances or for prolonged periods of time.
- Walking up and down stairs.
- Reaching and pushing.
- Climbing ladders.
- Stooping and crouching.
- Driving a golf cart.
- Carrying/lifting to 30 pounds.
- Repetitive Motions & Dexterity: Regularly requires repetitive motions using the wrists, hands, and/or fingers, including small movements such as typing and picking up small objects.
Work Environment:
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, and toxic or caustic chemicals.
- The employee is occasionally exposed to moving mechanical parts, high, precarious places, outside weather conditions (i.e., hot, cold, wet, humid, snowy, or icy), and risk of electrical shock./li>
- The noise level in the work environment is usually moderate.
- The associate is frequently exposed to high-pressure demands to uphold maintenance operations according to budgetary guidelines and resident satisfaction. The associate may receive and must manage frequent complaints from residents, vendors, and staff.
- Depending on staffing guidelines, some weekend, evening, on call, and overtime may be required of the associate. Employees may be required to travel for professional training seminars, retreats, and meetings.
- Employees may work in a pet-friendly environment and be exposed to common household pets in residential units and common areas.